Refund policy

Return & Refund Policy

At Pin Up Secret, we are committed to providing high-quality products and a satisfying customer experience.

Please review our return policy carefully before making a purchase.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging

  • Items must be in the same condition as received

We reserve the right to refuse any return that does not meet these conditions.

Return Shipping

Customers are responsible for return shipping costs, unless the item is defective or damaged upon arrival.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Non-Returnable Items

The following items are final sale and non-refundable:

  • Opened or used products

  • Gift cards

  • Promotional or discounted items (unless defective)

Defective or Damaged Products

If you receive a defective or damaged item, please contact us within 7 days of delivery at our contact form.

In this case:

  • We will cover the return shipping costs

  • You may be eligible for a replacement or a full refund

Photo or video evidence may be required to process your claim.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection.

If approved:

  • Refunds may be issued as store credit

  • Original payment refunds are granted only in specific cases (such as defective products)

Please allow 5–10 business days for processing.

Exchanges

We do not offer direct exchanges.
If you wish to change an item, please return the original item and place a new order.

Order Issues

If your order is lost, delayed, or marked as delivered but not received, please contact us.

We will assist you in resolving the issue, but we are not responsible for carrier-related delays once the package has been shipped.

Chargebacks & Abuse

We reserve the right to refuse service, returns, or refunds in cases of:

  • Excessive returns

  • Suspected abuse

  • Fraudulent activity

Contact

For any questions regarding returns, please contact us via our contact form.

By placing an order on our website, you agree to this Return & Refund Policy.